Vloved.ph Frequently Asked Questions
Got questions? We’ve got you covered — here’s everything you need to knowabout shopping with Vloved.ph!
👜 About Vloved.ph
What is Vloved.ph?
Vloved.ph is your trusted source for authentic, preloved luxury items — from handbags and accessories to jewelry and more. We guarantee authenticity, quality, and value for every piece.
Are all your items authentic?
Yes. Every item undergoes a rigorous inspection and authentication process before being listed and shipped.
Are your items brand new?
Our items are preloved unless otherwise stated. Expect natural signs of use, but rest assured that every piece is carefully inspected for quality.
Do you offer authentication certificates?
For select items, we provide certificates of authenticity. If you need documentation, please check the product description or inquire before purchasing.
🕵️♀️ Authenticity & Trust
What if I doubt an item’s authenticity after purchase?
We stand by our authentication process. If you have concerns, provide an official assessment from a recognized third-party authenticator, and our team will review your case promptly.
What is Entrupy, and why do you use it?
Entrupy is an AI-powered authentication device trusted worldwide by luxury resellers, retailers, and marketplaces. It uses microscopic imaging and advanced algorithms to verify the authenticity of designer items, especially bags and leather goods, with a high level of accuracy.
Which items are authenticated using Entrupy?
We use Entrupy primarily for designer bags and small leather goods from brands such as Louis Vuitton, Chanel, Hermès, and others supported by the Entrupy system. If the brand is supported, we will mention it in the product details.
Do you use other authentication services aside from Entrupy?
Yes! For brands and accessories not covered by Entrupy, such as jewelry, watches, and some boutique brands, we work with Legit Grails, a trusted third-party authentication service specializing in fashion and luxury accessories. Their experts provide manual inspections and detailed authentication reports.
Can I request a certificate of authenticity?
Absolutely. For items authenticated via Entrupy and Legit Grails, we provide a physical card and digital certificate of authenticity upon request. Please inform us at the time of purchase if you wish to receive documentation.
Is your authentication process foolproof?
While no method claims 100% certainty, we combine AI-powered tools like Entrupy with expert human inspection and reputable third-party services to provide the highest level of assurance. We stand by our authentication — if a concern ever arises, we will work with you to resolve it.
Why is authentication so important for preloved luxury?
Authentication protects your investment and ensures you enjoy your luxury purchase with complete confidence. At Vloved.ph, authenticity is at the core of our mission — we’re committed to providing only genuine, high-quality pieces.
💳 Payments
What payment methods do you accept?
We accept bank transfers, major credit/debit cards, and cash payments for on-hand items. Flexible layaway plans are also available for select items.
Are my payments secure?
Yes, we use secure and trusted payment gateways to protect your personal and financial information.
Can I pay in installments?
Yes! Ask us about our layaway options for flexible payment terms.
📦 Orders
How do I place an order?
Simply add your chosen item to cart and proceed to checkout. For personalized assistance, you can also message our team directly.
Can I reserve an item?
Certainly, reservation can be secured with a 20% non-refundable deposit.
Can I make changes to my order?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact us as soon as possible!
📞 Customer Support
How can I reach you?
You can email us at info@vloved.ph or message us on Instagram or Facebook. We aim to respond within 1 business day.
What are your business hours?
Our team is available Monday to Friday, 9AM–6PM (PH Time).
🛠️ Product Care & Condition
Will there be signs of wear?
Yes — since our items are preloved, natural signs of use such as light scratches, creases, or patina may be present. We describe and photograph all items accurately.
Do you clean or restore items before selling?
We carefully clean and restore items as needed, without altering their original character or value.
Can I send my item for further restoration?
We do not offer restoration services. Contact us for recommendations on reputable restoration companies for your handbags or accessories.
📈 Account & Rewards
Do you offer a loyalty or referral program?
Stay tuned! We’re working on an exciting rewards program for our loyal clients.
Do I need an account to shop?
No account is required to shop, but having one lets you track your orders, manage favorites, and receive special offers.
🌍 International Orders
Do you ship internationally?
Yes! We’re proud to serve international clients. Shipping costs and delivery times will vary depending on your location. Please see our Shipping FAQs here:
Will I have to pay customs fees?
International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.